Frequently Asked Questions

The cost depends on the type of advice and the complexity of your situation. We explain everything upfront — no surprises, no hidden costs. The initial conversation is always free. Before any work begins, you will receive a clear explanation of what the advice will involve and how the fees are structured. You will never be presented with a bill you weren't expecting.

This is the most common thing people say when they first get in touch — and it is completely understandable. But it is also rarely true. The people who think they don't have enough are often the ones who would benefit most from advice: gaps in protection, pensions that aren't working as hard as they could, or simply a lack of clarity about where they stand. There is no minimum. If you have a financial situation, we can help you understand it.

Jack starts by sharing a little of his own story to put you at ease — he knows it can feel daunting walking into a financial conversation. Then we ask questions and listen. There are no products and no solutions in the first meeting; it is purely about understanding your situation, your concerns, and what you are hoping to achieve. You are in control of the pace at every point.

It depends on the complexity of what you need. Simple protection arrangements can often be put in place within a matter of days. More comprehensive financial planning — pension consolidation, investment strategies, inheritance planning — might take a couple of weeks to research, prepare, and present properly. Everything is done at your pace, and nothing is rushed.

We are based near Southampton and work with clients nationwide. For clients within roughly an hour of Southampton, we are happy to meet face-to-face. For everyone else — or for anyone who simply prefers it — virtual meetings work just as well and are just as personal. Where you are is not a barrier.

Yes. Eiles Finance operates through Cooper and Parks, which is part of the Openwork Partnership. Being independent means we can recommend products from across the whole market — not just from a limited panel or a preferred provider list. Our only agenda is finding what is genuinely right for you.

No. Mortgage advice is not something we offer directly. If you need a mortgage broker, we are happy to refer you to someone we trust. Our focus is on protection, pensions, investments, and tax planning — and we do those things properly rather than trying to cover everything.

We stay in touch. Via email, WhatsApp, or phone — however you prefer to communicate. You will have annual reviews to make sure everything remains on track, and we will check in when your circumstances change. This is a relationship, not a transaction. Many of our clients have been with us for years, and some have introduced their children and parents to us too.

Yes. We are regulated by the Financial Conduct Authority through the Openwork Partnership. All personal data is handled securely and in full compliance with GDPR and financial services regulations. Your information is never shared without your consent, and you have the right to access, correct, or request deletion of any data we hold about you.